Privacy

In this Privacy Policy

References to "Stormtech", "we", "us" and "our" in this Privacy Policy refer to Stormtech Pty Ltd. Stormtech Limited (ABN 88 101 205 556). 

• Authorised User means an individual end user who holds a registered account with Stormtech and is authorised by a Customer to access (including to view) or use the products or services that have been purchased by the Customer;
• Customer means a person who orders products with Stormtech;
• Website means www.stormtech.com.au

Stormtech is bound by the Privacy Act 1988 (Cth) (Privacy Act) as amended from time to time, including the Australian Privacy Principles (APPs). The APPs are designed to protect the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether the information is true or not and whether the information is recorded in a material form or not.

This policy explains our management of personal information, including:

• the types of personal information that we may collect and hold;
• how we collect and hold, and the purposes for which we collect, hold and use this information; and
• how that information is used and disclosed, and with whom the information is shared, including details of overseas disclosures.

It also sets out how you can contact us if you wish to access your personal information, have any queries or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Privacy Act.

Privacy Policy

Your acknowledgement and consent

By using this Website, the Stormtech product selector, or any of Stormtech’s products, services, applications and/or sites that reference this Privacy Policy, or otherwise providing your personal information to us directly, or through others, or by giving your consent to the terms of this Privacy Policy, you acknowledge that we may collect, use, and disclose that information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

Why do we collect personal information?

We collect personal information for a number of purposes connected with our activities and operations, including to develop, provide, analyse and improve our products and services, for verification purposes, to understand and meet the needs and requests of individuals and organisations we engage with and to meet our legal obligations.

What personal information do we collect and how do we collect it?

The type of personal information we collect may include contact information (such as name, email address, postal address, mobile number, company information), user information (such as login details, comments, preferences, feedback, device identifiers), and other usage data.

We collect personal information in a number of ways, including directly from you, and when you provide it to our agents, contractors or distributors. For example, we will collect your personal information if you:

• create an account with us,
• purchase a product from us or via one of our distributors,
• use our products, distribute or licence our products,
• provide feedback to us,
• submit an enquiry,
• respond to a promotion by submitting your details,
• participate in a survey or competition,
• apply for employment with us,
• participate in our governance activities,
• provide services to us,
• use our Website, or
• otherwise engage with Stormtech.

Personal information may be collected by way of:

• emails,
• phone conversations (which may be recorded for quality control purposes in accordance with applicable laws),
• forms filled out by individuals (including via online forms),
• feedback,
• enquiries,
• support requests,
• surveys, competitions,
• online user-generated content,
• market research,
• video conferencing,
• face-to-face meetings and
• interviews

To improve our processes, products and services, we may also combine your personal information with other information about you, such as the interactions you have with Stormtech through its Website or applications.

We may also supplement and combine personal or other information we receive from you with information from third party sources, such as our distributors, licensees and service providers.

Stormtech collects certain information required for billing, such as your contact details and order details. Third-party payment gateway providers are sometimes used for online card payments, or details can be given over the phone. However, Stormtech does not store or hold complete card details, except in a masked form. 

When purchasing a product from Stormtech or paying a Stormtech issued invoice online or by phone:

• Customers will be directed to a payment gateway provider.
• Payment card details are submitted to the payment gateway provider and cannot be viewed by Stormtech.
• Stormtech will receive certain information about Customers from the payment gateway provider (including payment card details in a masked format and the Customer’s name and IP address) to enable Stormtech to provide products ordered by Customers.

Third-party payment gateway providers will have their own privacy practices, and you will need to check these policies before you submit any personal information to such third-party websites.

Cookies, Analytics and Advertising

Stormtech uses cookies and device identifiers to identify visitors to the Website, Store and other Stormtech applications, to improve and personalise our services, products and applications, to gather statistical and demographic information, store user preferences, activity, and session information, to improve security, enhance website and application functionality and show Stormtech’s ads across the internet and devices.

Stormtech also uses web analytics and session recording technology provided by third party service providers such as Google Analytics, SEM Rush, AdRoll. These services use cookies to assist us in understanding how visitors access and utilise our Website, Store and other Stormtech applications.

A 'cookie' is a small file which contains a piece of text identifying your browser to our site.
 
You can opt-out of Stormtech’s use of cookies in your browser at any time by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website, Store or other Stormtech application may then be inaccessible or not function properly.

In addition, Stormtech uses the Google AMP Client ID API to consolidate information on each unique visitor to their many interactions with our Website. This consolidated information provides a more accurate picture of visitor journeys and use of our Website. The Google AMP Client ID API assigns a unique, randomly generated identifier to each visitor and uses this identifier to link all activity associated with that particular visitor.

The unique device identifiers, web and mobile analytics data and cookies do not themselves, collect or contain personally identifiable information such as your name, email address or phone number. However, we may collect information about the devices you use, including hardware model, operating system, version and internet protocol (IP) address and user activity (such as the pages you visit, the content accessed, number of downloads or prints, the date, time and length of the session).

In some circumstances, an IP address, device identifiers and cookies can be linked to an individual. Your IP addresses, device identifiers and cookies may also be collected or accessed by our authorised third-party service providers. Analytics data including device identifiers, cookies and user activity can be linked to or combined with personal information you have previously provided to us, for example if you have an account with Stormtech on our Website, or other Stormtech applications, thereby identifying you and your user activity on our Website, or other Stormtech applications. In these circumstances, we will only use any personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

You can manage how your browser and mobile device use data by adjusting your privacy and security settings in your browser and mobile device.

Advertising

Stormtech uses third party service providers to run advertising campaigns. This technology uses cookies and/or device identifiers to:

• track the performance of ads based on visitors’ interaction with Stormtech’s ads; and
• show Stormtech’s ads across sites, applications and devices based on visitors past visits and behaviour on our Website (including but not limited to the use of retargeting, contact targeting). When you visit Stormtech’s Website or Store, you may receive future Stormtech’s ads on other sites and applications.

You can opt-out of Stormtech’s advertising to you by setting your browser to refuse all or some browser cookies, by adjusting your mobile device settings or by contacting our Privacy Officer.
 

How might Stormtech use and disclose your personal information?

Stormtech may use and disclose your personal information for the purposes described in this Privacy Policy, for related purposes which would reasonably be expected, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.

Generally, Stormtech may use and disclose your personal information for a range of purposes, including to:

• provide you and any of your Authorised User(s) with our products or services that you have requested (including watermarking the publications that you have purchased with your name and details for licensing purposes);
• respond to your queries or feedback or provide customer service support;
• analyse and improve all aspects of our business including, but not limited to, our products services and applications, our standards development processes, our Store, our business systems, processes, outcomes, communication, website, engagement, advertising and performance;
• authenticate users to enable access to Stormtech’s systems;
• facilitate your participation in forums, social events and educational events
• facilitate participation in our governance forums and activities; and
• consider employment or other engagement applications.

Your personal information may also be used so we can:

• provide you with any communications or publications in which we think you might be interested; and
• let you know about developments in our procedures, products, services, activities and programs that might be useful to you, by way of direct mail or telemarketing and (where you have opted in) by email, SMS or MMS.  Recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevant email, SMS or MMS.

Disclosure of personal information to other parties

Stormtech may disclose your personal information to third parties such as our members, professional advisers, external service providers (ie providers of services including website and data hosting, cloud storage, shipping and distribution, IT support, distribution of promotional and transactional communications, standards and other publications, surveys and feedback, market research and promotional activities, analytics and advertising, training, operational, organisational and management services), and government, statutory or regulatory bodies. We do not sell or licence your personal information to third parties.

SEM

We use a third-party service provider for Search Engine Management (SEM Rush). This technology allows Stormtech to track user activity (such as the content accessed, number of downloads or prints, the date, time and length of the session and IP address). Stormtech may combine this information with your personal account information including to improve and protect our products and services.

Stormtech may apply a watermark to the products ordered by Customers that includes the name and company details of the Customer and its Authorised User(s). Stormtech may disclose the name and company details of the Customer and its Authorised User(s) to the provider for this purpose.

Landing Pages

Certain promotions and advertising campaigns may be hosted on a landing page controlled by a third-party service provider. If you visit these sites and pages, your browser communicates directly with the service provider and any information that you submit on these pages, such as through the use of forms (for example, your email address and name) is stored by our service provider. Your personal information is then disclosed to Stormtech.

What personal information do we collect?

The types of personal information we may collect include:

• contact information (such as your name, address, email address, fax and telephone number),
• your profile information if you choose to provide this (such as your age, gender, country of birth),
• login information,
• your newsletter preferences,
• device identifiers, cookies and user data (see Cookies, Analytics and Advertising).

Personal information may be collected in various ways including by way of written communication including emails, SMS, MMS, and other forms of electronic communication including audio and video communication (which may be recorded, including for quality control purposes and in accordance with applicable laws), forms filled out by individuals (including via online forms), feedback, enquiries, support requests, surveys, competitions, promotions, online user-generated content, market research, face-to-face meetings and interviews.

To improve our processes, products and services, we may also combine your personal information with other information about you, such as from the interactions you have with Stormtech’s Website and applications. In these circumstances, we will only use any personal information in accordance with this Privacy Policy, the Privacy Act and other applicable privacy laws.

Where necessary, we may supplement and combine the information we receive from you with information from third party sources, such as your employer or nominating organisation.

How might Stormtech use and disclose your personal information?

Stormtech may use and disclose your personal information for purposes described in this Privacy Policy, or for related purposes which would reasonably be expected by you, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act or otherwise required or authorised by law.

Generally, Stormtech may use and disclose your personal information for a range of purposes, including to:

• analyse and improve all aspects of our business including, but not limited to, our products and services, our development processes, our business systems, processes, outcomes, communication, website, marketing, engagement, advertising and performance.

Your personal information may also be used so we can:

• provide you with any news, updates, offers, communications, surveys, details about products, services, activities or programs, or any publications; and
• let you know about developments in our procedures, products, services, activities and programs.

We may do this by way of direct mail or telemarketing and (where you have opted in) by email or SMS. Recipients who no longer wish to receive such communications can request to be removed from the distribution list by following the unsubscribe instructions in the relevant email, or SMS.

Disclosure of personal information to other parties

Stormtech may disclose your personal information to third parties such as our service providers (ie providers of services including training, website and data hosting, cloud storage, IT support, distribution of promotional and transactional communications, surveys and feedback, market research and promotional activities, analytics and advertising, operational, organisational and management services and recording and transcribing meetings).

From time to time, meetings may be recorded and/or transcribed by us or a third party providing recording/transcription services to us. These recordings and transcriptions may contain personal information which may be disclosed to our third party service provider and stored and processed by us or by our third party service provider. We will inform you at the beginning of the meeting if that meeting is going to be recorded.
We do not sell or license your personal information to third parties

Security and management of personal information

Stormtech will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:

• limiting physical access to our premises;
• using a payment gateway for secure handling of your billing information;
• requiring any third-party providers to have acceptable security measures to keep personal information secure; and
• putting in place physical, electronic, and procedural safeguards in line with industry standards.

If we no longer require your personal information and are not legally required to retain it, Stormtech will take reasonable steps to destroy or permanently de-identify the personal information.

You should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you provide to us over the Internet, and you do so at your own risk.

Links from our website to other websites

Our website may contain links to third-party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites. If you follow a link to any of these third-party websites, they will have their own privacy policies and you will need to check these policies before you submit any personal information to such third-party websites.

Accessing the information we hold about you

Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard.

To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. There is no charge for requesting access to your personal information but we may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.

Updating your personal information

We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Stormtech at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.

Updates to this Policy

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at: www.stormtech.com.au. You may obtain a copy of our current Privacy Policy from that website or by contacting us via the details at the end of this Privacy Policy. Please ensure that you regularly check this Privacy Policy so you are fully aware of any changes or updates.

Complaints

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (OAIC), (which is the regulator responsible for privacy in Australia).

We will deal with complaints as follows:

Step 1: Let us know

• If you would like to make a complaint, you should let us know by contacting our office (see below for contact details).

Step 2: Investigation of complaint

• Your complaint will be investigated by our office.
• A response to your complaint will be provided in writing within a reasonable period.

Step 3: Contact OAIC

• We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:

Office of the Australian Information Commissioner (OAIC)
Director of Compliance
GPO Box 5218
Sydney NSW 2001

1300 363 992
www.oaic.gov.au

Complaints must be made in writing.

Contact us

Any complaints or correspondence in relation to this Privacy Policy should be sent to our Directors at:

Stormtech 
22 Norfolk Avenue
South Nowra, NSW, 2541

Attention: Directors
Email: info@stormtech.com.au

We will endeavor to respond to all complaints and correspondence promptly.