Stock Orders
Stock Orders can be cancelled before the goods have been physically collected from Stormtech’s warehouse.
Please contact our customer service team to check if your order has been picked up.
Orders can be cancelled up until your order has commenced production. Please note that this time frame varies from order to order and is dependent on the order’s lead time, complexity and current capacity.
If your order has been prepped, cut or folded, Stormtech will charge a 75% cancellation fee on your order.
If your order has already completed manufacture, your order cannot be cancelled.
Delivery Inspection and Notification of Faults
It is the responsibility of Stormtech customers to inspect all deliveries upon receipt to ensure they are complete and free from shipping damage. Customers must notify Stormtech in writing of any missing items, faults, or damage within 48 hours of receiving their delivery.
Failure to provide such notice within this timeframe may result in the customer being liable for any associated costs, including additional rework or replacement fees, at Stormtech’s discretion.
Special Finishes
Any order that has been shipped for special finishing, but has not started the process, can have the special finish component cancelled. This will incur a $100 special finish cancellation fee.
Note that an MTL/ Custom drain itself which has had its special finish component cancelled cannot be cancelled completely as it has already finished manufacture.
Shop Drawings
In the event that an order is cancelled after shop drawings are supplied for approval or review, a 25% fee will be issued upon cancellation of said order.
2 free drawing revisions are included. Additional charges apply for further revisions.
Drawings not approved within 90 days of order receipt may be invoiced for drawing and administration fees (this will be 25% of the total order). This cost can be deducted from the order should it proceed to manufacture.
This fee covers the drawing and administration costs required to produce shop drawings.
NOTE: Stormtech retain the intellectual property rights of all drawings, documents and technical information. Stormtech retains the right of financial reimbursement where these rights are found to be breached. See stormtech.com.au/ip for patent, design, trademark and copyright information.
If our sales team conducts a site measure for your order and the order is subsequently cancelled, a 25% cancellation fee will apply. This fee covers the costs associated with the site measurement and any preliminary work that has been completed.
Returns will be accepted for any stock orders on which the invoice date has not exceeded 6 months, are valued greater than $50 (excluding GST and delivery), and the items are in the same condition as they left Stormtech.
Made-to-Length (MTL), Custom, and Special Finish orders are not eligible for returns.
The returned goods need to be shipped accompanied with an approved return authority within 10 business days from the date the return was accepted.
If you would like to return your goods, you will need to raise a credit claim with Stormtech’s accounts team. Once the credit claim has been accepted a return authority will be issued. You will need to organise freight of the goods back to Stormtech with the following restocking fee that applies to your situation:
*In all cases, the original freight charge for Stormtech to ship the items you would like to return will still be deducted from the credit amount.
For cancellation of any order, please call Stormtech Accounts team 02 4423 1989 before raising your cancellation to check that the order can be cancelled.
