All Stormtech products are manufactured to the highest standards, with varying extended warranty periods depending on chosen finish (please refer to below table).
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty only applies to defects which have arisen solely from faulty materials or workmanship, this does not apply to other defects which may have arisen as a result of, without limitation, the following:
- Installation of products that have NOT been installed in accordance with our installation instructions and guidelines and/or in accordance with the appropriate standard (plumbing code AS3500) and all relevant statutory and local requirements in the State or Territory in which the product is installed.
- Inappropriate handling, cleaning and maintenance of the product as per individual product care statements.
- Accidental damage, alterations or neglect of any kind.
Should any of our products not perform to your satisfaction and/or for product specific warranty periods, please contact Stormtech. Our experienced customer service personnel will professionally deal with your enquiry.